Frequently asked questions

Home watch means someone local visits your home on a set schedule while you're away, walks through it inside and out, and sends you a dated photo report of what they saw. If something needs attention, you hear about it the same day, so a small problem doesn't sit for months.

No. Home watch is observation and reporting only: a scheduled walkthrough, a visual check and photos of what we saw. We don't rate the home or write reports for a sale. When something needs a repair, we tell you and can recommend a licensed pro.

Most second homes do well with two visits a month. Weekly visits make sense for larger or waterfront homes and during the height of hurricane season. Your insurance agent can tell you what your policy expects for a vacant home.

Once the state of emergency is lifted and roads are open, we walk the house and send you photos of what we saw, inside and out. If something needs a repair, we tell you first and can recommend a licensed pro.

Access is agreed with you in writing before the first visit. Access details are never written into reports, texts or emails.

No. We don't rent your home, manage guests, collect rent or handle leases. We look after the house itself.

Yes. Home watch visits are for homes that are empty while we're there. If someone is staying in the house, let us know and we'll move the visit.

Dated photos and short notes for each area we checked: what we saw, plus any items to note and what we recommend. See a sample report.

Yes. Arrival service gets the house ready before you come down and closes it properly after you leave, with photos each time. See what's included.

The Charleston area first, including Sullivan's Island, Isle of Palms, Kiawah, Seabrook, Daniel Island, Mount Pleasant and Folly Beach. We also serve Hilton Head Island, Bluffton and Beaufort, across Charleston, Berkeley, Dorchester, Colleton, Beaufort and Jasper Counties.

Yes. Royal Home Services is a licensed home services company, so our maintenance team can quote repairs within its scope. You get the price first and nothing is done without your OK. For anything outside our scope, we recommend a licensed pro.

Memberships start at $150 a month (Classic · monthly, homes up to 3,000 sq ft). Use the price builder to see your exact monthly price.

Yes. Pay a year up front and you pay for 10 months, not 12.

The visit still happens. If it happens more than 3 business days late, we refund the charge for that visit.

No. Memberships are month to month, or yearly if you pay up front. Either of us can cancel with 30 days' notice in writing; email counts.